Here is what I went through as one of our earlier bumps in the road. This is what I got sent as a 72 dpi JPG proof from the printer. This type of format and resolution has no scalability whatsoever. It gets blocky at like 110%. Anyway, this is the file, scaled down from SEVERAL FEET WIDE to 500px:

I couldn't understand why it was so big with so much white room. Plus, even with cropping, at 72 dpi I couldn't make out exactly what I needed to see on this thing. The colors were totally off if that file served me correctly, and it was blocky, so who knows if that would be on the final print or not.

Normally, with Illustrator to EPS conversions, if something is pushed off of the immediate artboard, it will be included in the EPS when it is rasterized. It's a long story, but it happens and when you first learn Illustrator you come to learn that fact. This is very basic if you know the software. So I guessed that's what it was, though I hadn't moved ANYTHING that far off the artboard. I found that when I shut off the layers that I edited, it did not solve the problem. I determined it was in the locked, template-originated layers. I opened the templates Ken provided, and zoomed out to about that area. Here is what I saw:

Clearly there appears to be nothing that far off the artboard. I went through layers (a time consuming process) and then switched to Outline mode which can reveal the center of pretty much any object that is still part of the file (imagine if you didn't know to do this?). Here is what I saw then. I have added an arrow and circled the dots so you can see what I found:

these are what was forcing the EPS file to be an amazing amount of square inches. The "design" group didn't catch this, the printer didn't catch this. Ken DID catch this, but didn't preface this to me when he sent the files. Why? I don't know.

When I took out the objects (garbage, btw, unnecessary for the templates at all, it turns out) the files then proofed fine. If you had trouble following this, then you understand part of the frustration. It's also key to note that this is in the ORIGINAL TEMPLATES, so it still may be there on their site.